Frequently Asked Questions

Runex RSPS FAQ — Answers to All Your Questions

Whether your question is about accounts, betting, payments, bonuses, or security — you will find the answers right here. Please read the FAQ before reaching out to support.

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FAQ Categories

What would you like to know about?

The most frequently asked questions about Runex RSPS, organized by topic.

Account & Registration

Everything you need to know about registration, login, password recovery, and account verification.

8 Questions
Deposits & Withdrawals

Payment methods, deposit limits, withdrawal process, and processing times — all covered in detail.

7 Questions
Betting & Sports

How to place bets, understanding odds, live betting, cash out, and cancelled bets.

7 Questions
Bonuses & Promotions

Questions about welcome bonuses, cashback, free bets, wagering requirements, and current offers.

6 Questions
Security & Privacy

Account security, personal data protection, and KYC verification.

6 Questions
Support & Contact

Find out how to reach customer service, submit a complaint, and get support.

5 Questions

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Account & Registration

Opening an account on Runex RSPS is quick and simple. Go to the registration page and enter your name, email, mobile number, and password. Verify your email and your account will be activated right away. The whole process takes just 3–5 minutes.

No, each person may only create one account. Opening multiple accounts is against Runex RSPS's terms. Doing so may result in all accounts being closed and balances being forfeited.

KYC (Know Your Customer) verification confirms that you are 18 or older and a real person. It protects your account against fraud and is mandatory for large withdrawals.

On the login page, click "Forgot Password?" A reset link will be sent to your registered email. Click the link to set a new password. If you do not receive the email, check your spam folder or contact support.

To close your account, email support@runexrsps.app. Please withdraw your balance before requesting closure. A temporary suspension option is also available for responsible betting purposes.

The minimum age to register on Runex RSPS is 18. Account creation and betting are strictly prohibited for anyone under 18. Accounts that fail age verification will be permanently closed.

Yes, but you will need to contact support to change your email address. Once your identity is verified, a confirmation will be sent to the new email. For security reasons, this process is handled manually.

Yes, Runex RSPS is fully mobile-friendly. You can register directly from any smartphone browser — Android or iOS. No separate app download required.
Deposits & Withdrawals

Runex RSPS supports Mobile Pay, Nagad, Rocket, bank transfer, credit/debit cards, and cryptocurrency (Bitcoin, USDT). Deposits via local payment methods are processed instantly.

The minimum deposit is ৳500 BDT. Deposits via Mobile Pay and Nagad are credited instantly. Bank transfers may take 1–2 hours.

Withdrawals to Mobile Pay and Nagad are typically processed within 1–3 hours. Bank transfers may take 24–48 hours. KYC verification is mandatory for your first withdrawal.

Runex RSPS does not charge any withdrawal fees. However, payment providers such as Mobile Pay or your bank may apply their own transaction fees. Contact your payment provider for details.

Please wait 15–30 minutes first. If the funds still have not appeared, email support@runexrsps.app with the transaction ID and a screenshot. We will verify and credit the amount manually as quickly as possible.

The daily withdrawal limit is BDT 2,00,000. For larger amounts, notify support in advance and a special arrangement will be made. Higher limits apply for VIP members.

No, deposits must be made from an account registered in your own name. Payments from third-party accounts will be refunded and your account may be temporarily suspended.
Betting & Sports

Runex RSPS offers betting on 30+ sports including cricket, football, tennis, badminton, kabaddi, basketball, volleyball, and e-sports. All major international tournaments are covered — IPL, World Cup, Premier League, and more.

Yes, Runex RSPS offers full live betting. Place bets on real-time odds for matches in progress, with live score updates and match statistics available at a glance. The live betting lounge is active 24/7.

If a match is cancelled or abandoned, your stake is fully refunded. For a single bet, the voided event is cancelled. In an accumulator, the cancelled leg is counted as 1.0 odds.

The minimum bet amount is ৳50 BDT. The maximum bet varies by event and market. Higher bet limits apply for VIP members.

Yes, cash out is available on selected events. You can secure a partial or full win before the match ends. The cash out option will appear next to your bet if it is available.

After logging in, go to the "Bet History" or "My Bets" section to view the results of all your bets. Winnings are credited to your account automatically.

Yes, you can add multiple events to place an accumulator bet. The more events you add, the higher the combined odds — and the greater the potential payout. You can add up to 20 events in a single accumulator.
Bonuses & Promotions

New members receive a 100% welcome bonus on their first deposit, up to 10,000 BDT. There's also a chance to earn a free bet upon sign-up. Full bonus terms and conditions are available on the bonus page.

The wagering requirement refers to how many times you must bet with a bonus before you can withdraw it. For example, a 5x wagering requirement on a BDT 1,000 bonus means you need to place BDT 5,000 in bets before withdrawing. Requirements vary by bonus.

Cashback is calculated on your net weekly losses and credited to your account every Monday for the previous week. Depending on your VIP tier, you can earn between 5% and 20% cashback.

Generally, only one bonus can be active at a time. You can activate the next bonus once the wagering requirements of the current one are met. Some special promotions may allow multiple bonuses to be active simultaneously.

Yes, most bonuses are valid for 7–30 days. If the wagering requirements are not met within that period, the bonus will be forfeited. Always check the expiry date when claiming a bonus.

Yes, both you and your referred friend will receive a bonus. Once your friend makes their first deposit, you'll earn a referral bonus. Find your referral link in your account dashboard.
Security & Privacy

Yes, Runex RSPS uses 256-bit SSL encryption. Your personal information and financial transactions are fully encrypted and never shared with third parties. See our privacy policy for full details.

Yes, 2FA can be enabled from your account settings. A one-time OTP will be sent to your mobile each time you log in. Keeping 2FA active significantly improves your account security.

Change your password immediately and notify us at support@runexrsps.app. Support will promptly suspend the account and launch an investigation. Login history will be reviewed to identify any unauthorized access.

No, Runex RSPS will never ask for your password via email, phone, or chat. Any such request is a phishing attempt or scam. If you receive one, contact support immediately.

You'll need a National ID (NID) or passport along with a selfie photo. A utility bill or bank statement may be required for address verification. All documents must be clear and legible.

No, your personal information is never sold to advertisers or third parties. Data is only shared when legally required. For more details, please see our Privacy Policy Read more.
Support & Contact

Email: support@runexrsps.app — Live Chat: click the chat icon at the bottom right of the site. Our support team is available in Bengali 24/7. Most common issues are resolved within 1 hour.

To file a complaint, send the details to support@runexrsps.app. You will receive a complaint reference number and an initial response within 48 hours. Complex issues may take additional time to investigate.

Yes, Runex RSPS support is fully available in Bengali. Our support team is set up with Bangladeshi users in mind and operates entirely in Bengali.

Start by refreshing your browser, clearing the cache, and trying a different browser. If the issue persists, contact us via live chat or email with a screenshot. Our technical team will resolve it promptly.

If you are having trouble controlling your betting, visit our Responsible Gaming Visit the page for information on deposit limits, self-exclusion, and cooling-off periods. You can also reach out to support directly for assistance.

Still need help?

Contact via Email

Describe your issue in detail and we will get back to you within 24 hours.

support@runexrsps.app
Live Chat

Chat with us on live chat for immediate assistance.

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Helpful Tips
Make sure you understand the odds before placing a bet
Set a budget before you bet
Complete KYC in Advance
Keep 2FA enabled for account security
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